Torch Return Policy

We want you to feel confident before, during, and after your purchase. We are committed to providing high-quality gas sauna heaters and responsive customer support built around safety, performance, and long-term reliability.

Because our products are specialty gas appliances and many orders ship by freight carrier, please review the following Refund & Return Policy before placing your order.

Contact Information

If you have any questions about your order, installation, compatibility, shipping, warranty coverage, or returns, please contact us first. In many cases, our team can quickly resolve issues through troubleshooting, replacement parts, or manufacturer warranty support.

P&E Industries, LLC
Torch Gas Sauna Heaters
22730 State Hwy M26
Hancock, MI 49930
United States

Email: Torch.Sales@gassaunastoves.com
Phone: (906) 376-4076

60-Day Return Window

We accept returns for eligible unused and uninstalled products, including non-defective items, within 60 days of delivery.

To qualify for a return, items must:

Be unused and uninstalled
Be in original packaging
Include all original parts, manuals, hardware, and accessories
Be free from scratches, damage, soot, fuel connection marks, or signs of installation or operation
Be returned in clean, resalable condition

Returns requested after 60 days from delivery may not be eligible for refund.

Installed or Used Products

For safety and compliance reasons, Torch gas sauna heaters are considered installed appliances once they have been:

Connected to a gas line
Fired or operated
Installed into a sauna room
Modified or altered in any way

Installed, fired, modified, or used products are not eligible for return.

If you are unsure about sizing, fuel type compatibility, clearance requirements, ventilation, or installation needs, please contact our team before ordering. We are happy to help ensure you select the correct product for your project.

Return Authorization Required

All returns require prior authorization from P&E Industries, LLC.

Before returning any item, please contact us to receive return instructions and approval.

Unauthorized returns or refused shipments may not qualify for refund.

To request a return, contact:

Torch.Sales@gassaunastoves.com
(906) 376-4076

Restocking Fees & Shipping Charges

Approved returns may be subject to a restocking fee of up to 20%.

Customers are responsible for return shipping costs unless the return is due to:

Shipping damage
Manufacturer defect
Incorrect item shipped by P&E Industries, LLC

Orders advertised with “Free Shipping” include outbound shipping costs paid by P&E Industries, LLC on the customer’s behalf. For returned non-defective items, actual outbound shipping and freight charges may be deducted from the refund amount.

Shipping charges associated with refused deliveries are non-refundable.

Freight Deliveries & Shipping Damage

Many Torch sauna heaters and larger orders ship via freight carrier.

Please inspect your shipment carefully at the time of delivery.

If your shipment arrives damaged:

Note all visible damage with the delivery driver before signing
Take photos of the packaging and product
Contact us within 48 hours of delivery

Failure to report freight damage promptly may limit our ability to file a carrier claim or issue replacement coverage.

Returning Freight Items

Customers returning freight-shipped products are responsible for:

Properly repackaging the item
Securing the product safely for transport
Any palletization required by the carrier
Coordinating freight pickup if applicable

Products damaged during return shipping due to inadequate packaging may not qualify for refund.

Defective Products & Warranty Support

If you experience an issue with your Torch sauna heater or accessory, please contact our support team before attempting a return.

Many issues can often be resolved through:

Technical troubleshooting
Replacement parts
Installation guidance
Manufacturer warranty support

Warranty coverage is provided according to the applicable manufacturer warranty terms.

Non-Returnable Items

The following items are non-returnable:

Installed or used sauna heaters
Products connected to gas lines
Fired or operated equipment
Custom-built or special-order products
Clearance or final sale items
Used sauna rocks
Products damaged by misuse, improper installation, or unauthorized modifications

Refund Processing

Once a returned item is received and inspected, approved refunds will be issued to the original payment method minus any applicable restocking fees, outbound shipping charges, or return shipping charges.

Please allow approximately 5–10 business days for refund processing after inspection.

Depending on your financial institution, additional processing time may apply before funds appear in your account.

Order Cancellations

Orders may be canceled before shipment for a full refund unless the order includes custom, special-order, or made-to-order products already in production.

Orders canceled after shipment are subject to standard return policies, shipping charges, and applicable restocking fees.

Policy Updates

P&E Industries, LLC reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes apply to orders placed after the updated policy is published on this website.

Questions?

We are committed to helping our customers have a smooth and successful sauna experience. If you have any questions before or after your purchase, please reach out to our team.

P&E Industries, LLC
Torch Gas Sauna Heaters